Etihad Airways launches WhatsApp comms service

This post was last updated on February 19th, 2021 at 04:15 pm

Initial service phase launched for premium guests at the Abu Dhabi Airport

Etihad Airways, the national airline of the United Arab Emirates, has launched a WhatsApp Business solution, allowing guests to communicate instantly with the airline via the popular messaging app.

The new service, which is the latest element of Etihad Airways’ digital strategy, will provide an enhanced offering to premium guests when they are at Abu Dhabi International Airport, allowing them to chat with the airline’s agents about their flights in a fast, personal, and efficient way.

In addition to communicating with customer service agents, the WhatsApp Business solution will be expanded in the future to enable guests to receive important messages like flight reminders by opting into WhatsApp communications on the Etihad Airways booking confirmation page.

“Air travellers around the world use WhatsApp in their daily lives and so it is an ideal channel for them to communicate with the airline and receive the latest information about their travel journey,” Robin Kamark, Etihad Airways Chief Commercial Officer, said.

During the initial trial phase, the Etihad Airways WhatsApp number will be displayed at the Premium check-in in the Abu Dhabi Airport.