Belmont Hotel Manila became the world’s first hotel to forge an agreement with global leading inspection, verification, testing and certification company, SGS, for its Hospitality Experience (HX) certification program.
Launched in November last year, the certification program has been designed specifically for the hospitality industry to meet a variety of needs and provide solutions to issues encountered by the industry.
“SGS is known for assuring the quality and safety in brands. Belmont strongly believes that our patrons deserve nothing less than that level of quality for their money’s worth. That is why we engaged SGS Philippines to be certified under the SGS Hospitality Experience (HX), a program that infused international hospitality standards to various areas of hotel operations,” said Belmont Hotel Manila general manager Lorenzo Tang.
The SGS HX certification consists of four modules—risk, sustainability, corporate social responsibility, and quality of service experience. SGS Philippines, Inc., the local affiliate of the Geneva-based SGS, will be conducting the certification audits and other requirements under the program.
“We believe in providing and maintaining a high quality of service experience for our guests and a certification from SGS will confirm our commitment in doing this,” Tang added.
SGS is recognized as the international benchmark for quality and integrity, with more than 95,000 employees and operates a network of over 2,400 offices and laboratories around the world.
Located at the Newport City in Pasay City, the 480-room 4-star hotel, is part of the Resorts World Manila integrated leisure complex and is connected to the Ninoy Aquino International Airport Terminal 3 via Runway Manila, an overhead air-conditioned walkway.