This top-rated business hotel in the heart of the busy city extends an invitation to delve into the delightful
Renowned voyager Marco Polo is famed for his spirit of adventure and discovery. These days, there exists that same spirit in a modern-day generation that is not satisfied with anything less than the real deal. And the hotel chain named for the explorer is all too happy to oblige to this quest for authenticity. At Marco Polo Ortigas, authentic service awaits each guest, in an environment that delights, at every turn.
Over the summer, my daughter and I experienced firsthand, what makes this bustling business hotel in the heart of the Ortigas central business district truly unique. While our overnight staycation hardly seemed enough time to take it all in, it afforded us a glimpse into the spirit of Marco Polo Ortigas. Unlike other hotels in the same class, this one is hardly your typical stuffed shirt: for all its luxurious elegance, Marco Polo Ortigas knows how to kick up its heels and have a good time. The night that we were there, for instance, guests were treated to a sizzling, sensational summer beach party at the hotel’s Vu Sky Bar and Lounge. The outdoor deck of this 45th floor venue was transformed into a veritable seaside scene, with sand, summery umbrellas, lounges, and all that you’d expect to find at a beach bash. Dubbed Drink, Dance, and Dip, the festive fete took place simultaneously at all Marco Polo hotels across the Philippines, with the Cebu and Davao establishments joining in on the revelry. It was a night of music and merriment, not to mention, gastronomic grilled goodies and cocktails, carefully concocted to suit the mood.
But it isn’t only the events that are hot at Marco Polo Ortigas – the service is warm and genuine, with a spark of passion and zeal. After all, is this not the very heartbeat of the hospitality industry? A hotel can venture far into the realm of the innovative, to offer new ideas to the most discriminating of travelers and guests. But, at the end of the day, the core value of consistent, superior service should not be cast to the wayside.
“No matter what all novelties and innovations bring – which is certainly a sign of the times, therefore necessary to integrate into the operations and customer service – the most important philosophy for me is to keep on getting the basics right, on a consistent basis,” says Frank Reichenbach, Marco Polo Ortigas Manila’s GM. “Customers will always remember the personal touch, the extra mile the team was able to extend during their stay.”
Spoil your senses
Of course, every enjoyable staycation (or vacation, business trip, celebratory function, what have you) calls for a certain amount of comfort and convenience – and these are not in short supply, at Marco Polo Ortigas. From its well-appointed, spacious guest rooms (316 in all) and its exclusive Continental Club Lounge (complete with sweeping views of the city and beyond), to the delicious gustatory offerings at its in-house restaurants and its numerous amenities, the hotel is sure spoil your senses silly.
It’s truly no wonder, then, that Marco Polo Ortigas recently earned the much sought-after 5-star rating from global authority on luxury, Forbes Travel Guide. The hotel’s commitment to service and excellence are evidenced in ways that make for a delightful stay.
“It is the customer experience, the attention to details, and anticipation of the 5-star service, well-traveled customers expect to receive while staying with us,” shares Reichenbach.”We aim to reach for excellence at all times. I certainly learned that good is not good enough, we need to perform at the highest possible level of customer service.”
Set forth to discover the Marco Polo Ortigas Manila difference for yourself – you’ll be glad you did.
Marco Polo Ortigas Manila is located along Meralco Ave, San Antonio, Pasig City.
By ANGIE DUARTE
Photos by ANDIE DUARTE SYYAP